/* ==========================================================================
   BUZÓN DE SUGERENCIAS Y COMENTARIOS — Fuera del Guión  (js/buzon.js)
   Dark Luxury + glass. Usa los tokens del tema activo (--t-*) con valores
   dorados por defecto, igual que el Centro de Ayuda.
   ========================================================================== */

html.bz-sin-scroll { overflow: hidden; }

.buzon-overlay {
    --bz-surface: var(--t-surface, #14110e);
    --bz-ink: var(--t-ink, #f5f2ec);
    --bz-muted: var(--t-muted, #b9b1a3);
    --bz-accent: var(--t-accent, #d4af37);
    --bz-accent-soft: var(--t-accent-soft, rgba(212, 175, 55, 0.14));
    --bz-border: var(--t-border, rgba(255, 255, 255, 0.09));
    --bz-field: rgba(255, 255, 255, 0.035);
    position: fixed;
    inset: 0;
    z-index: 3600;
    display: flex;
    align-items: center;
    justify-content: center;
    padding: 1.2rem;
    background: radial-gradient(ellipse at top, rgba(212, 175, 55, 0.09), transparent 60%), rgba(0, 0, 0, 0.64);
    backdrop-filter: blur(10px) saturate(120%);
    -webkit-backdrop-filter: blur(10px) saturate(120%);
    animation: bzFondo 0.22s ease both;
    font-family: 'Inter', system-ui, sans-serif;
}
.buzon-overlay[hidden] { display: none !important; }
.buzon-overlay.bz-saliendo { animation: bzFondoSalir 0.16s ease both; }
.buzon-overlay.bz-saliendo .buzon-card { animation: bzSalida 0.16s ease both; }

.buzon-card {
    position: relative;
    width: 620px;
    max-width: 100%;
    max-height: calc(100vh - 2.4rem);
    display: flex;
    flex-direction: column;
    overflow: hidden;
    border-radius: 22px;
    color: var(--bz-ink);
    background: linear-gradient(160deg, rgba(212, 175, 55, 0.08), transparent 40%), var(--bz-surface);
    border: 1px solid var(--bz-border);
    box-shadow: 0 40px 90px rgba(0, 0, 0, 0.55), inset 0 1px 0 rgba(255, 255, 255, 0.05);
    outline: none;
    animation: bzEntrada 0.32s cubic-bezier(0.2, 0.9, 0.3, 1.15) both;
}
.buzon-card::before {
    content: '';
    position: absolute;
    inset: 0 0 auto 0;
    height: 2px;
    background: linear-gradient(90deg, transparent, var(--bz-accent), transparent);
    opacity: 0.85;
}

/* ── Cabecera ─────────────────────────────────────────────────────────── */
.bz-head { display: flex; align-items: center; gap: 0.9rem; padding: 1.35rem 1.5rem 0.9rem; }
.bz-head-icono {
    width: 46px; height: 46px; flex-shrink: 0;
    display: grid; place-items: center;
    border-radius: 14px;
    color: #1a1408;
    background: linear-gradient(135deg, #f0d48a, var(--bz-accent) 55%, #8a6c27);
    box-shadow: 0 8px 24px rgba(212, 175, 55, 0.28);
}
.bz-head-icono svg { width: 24px; height: 24px; }
.bz-head-txt { flex: 1; min-width: 0; }
.bz-head h2 {
    margin: 0;
    font-family: var(--font-heading, 'Outfit', sans-serif);
    font-size: 1.3rem;
    font-weight: 800;
    letter-spacing: -0.01em;
    color: var(--bz-ink);
    text-align: left;
    border: none;
    padding: 0;
    background: none;
}
.bz-head h2::before, .bz-head h2::after { display: none !important; }
.bz-head p { margin: 0.15rem 0 0; font-size: 0.82rem; color: var(--bz-muted); text-align: left; }
.bz-cerrar {
    width: 38px; height: 38px; flex-shrink: 0;
    border-radius: 50%;
    border: 1px solid var(--bz-border);
    background: rgba(255, 255, 255, 0.04);
    color: var(--bz-muted);
    font-size: 1rem;
    cursor: pointer;
    transition: transform 0.2s, color 0.2s, border-color 0.2s;
}
.bz-cerrar:hover { color: var(--bz-ink); border-color: var(--bz-accent); transform: rotate(90deg); }

/* ── Pestañas ─────────────────────────────────────────────────────────── */
.bz-tabs {
    position: relative;
    display: grid;
    grid-template-columns: 1fr 1fr;
    gap: 0.3rem;
    margin: 0 1.5rem;
    padding: 0.3rem;
    border-radius: 14px;
    background: rgba(0, 0, 0, 0.28);
    border: 1px solid var(--bz-border);
}
.bz-tabs.bloqueada { opacity: 0.45; pointer-events: none; }
.bz-tab {
    position: relative;
    z-index: 1;
    padding: 0.62rem 0.5rem;
    border: none;
    border-radius: 10px;
    background: transparent;
    color: var(--bz-muted);
    font: 600 0.88rem/1.2 'Inter', system-ui, sans-serif;
    cursor: pointer;
    transition: color 0.25s;
}
.bz-tab:hover { color: var(--bz-ink); }
.bz-tab.activa { color: #1a1408; }
.bz-tab-indicador {
    position: absolute;
    top: 0.3rem; bottom: 0.3rem; left: 0.3rem;
    width: calc(50% - 0.45rem);
    border-radius: 10px;
    background: linear-gradient(135deg, #f0d48a, var(--bz-accent) 60%, #a8842f);
    box-shadow: 0 6px 18px rgba(212, 175, 55, 0.3);
    transition: transform 0.32s cubic-bezier(0.3, 0.9, 0.3, 1.1);
}
.buzon-overlay[data-tab="comentarios"] .bz-tab-indicador { transform: translateX(calc(100% + 0.3rem)); }

/* ── Cuerpo ───────────────────────────────────────────────────────────── */
.bz-body { flex: 1; overflow-y: auto; padding: 1.1rem 1.5rem 0.4rem; scrollbar-width: thin; }
.bz-panel { animation: bzPanel 0.28s ease both; }
.bz-panel[hidden] { display: none; }
.bz-intro {
    margin: 0 0 1.1rem;
    font-size: 0.9rem;
    line-height: 1.6;
    color: var(--bz-muted);
    text-align: left;
}
.bz-intro strong { color: var(--bz-ink); }

.bz-campo { margin-bottom: 1rem; position: relative; }
.bz-campo label, .bz-label-grupo, .bz-label-mini {
    display: block;
    margin-bottom: 0.45rem;
    font-size: 0.74rem;
    font-weight: 700;
    letter-spacing: 0.08em;
    text-transform: uppercase;
    color: var(--bz-accent);
}
.bz-label-mini { margin-bottom: 0.3rem; }
.bz-campo em, .bz-label-grupo em { color: #f59e8b; font-style: normal; }
.bz-opc { text-transform: none; letter-spacing: 0; font-weight: 500; color: var(--bz-muted); }

.bz-campo input, .bz-campo textarea {
    width: 100%;
    box-sizing: border-box;
    padding: 0.8rem 0.95rem;
    border-radius: 12px;
    border: 1px solid var(--bz-border);
    background: var(--bz-field);
    color: var(--bz-ink);
    font: 400 0.95rem/1.5 'Inter', system-ui, sans-serif;
    resize: vertical;
    transition: border-color 0.2s, box-shadow 0.2s, background 0.2s;
}
.bz-campo textarea { min-height: 64px; }
.bz-campo input::placeholder, .bz-campo textarea::placeholder { color: var(--bz-muted); opacity: 0.65; }
.bz-campo input:focus, .bz-campo textarea:focus {
    outline: none;
    border-color: var(--bz-accent);
    background: rgba(255, 255, 255, 0.05);
    box-shadow: 0 0 0 3px var(--bz-accent-soft);
}
.bz-invalido { animation: bzShake 0.4s ease; border-color: #f87171 !important; box-shadow: 0 0 0 3px rgba(248, 113, 113, 0.18) !important; }
.bz-contador { position: absolute; right: 0.4rem; bottom: -1.15rem; font-size: 0.72rem; color: var(--bz-muted); opacity: 0.8; }

/* ── Chips de tipo ────────────────────────────────────────────────────── */
.bz-chips { display: grid; grid-template-columns: 1fr 1fr; gap: 0.6rem; margin-bottom: 1.15rem; }
.bz-chip {
    display: flex;
    align-items: flex-start;
    gap: 0.65rem;
    padding: 0.75rem 0.8rem;
    border-radius: 14px;
    border: 1px solid var(--bz-border);
    background: var(--bz-field);
    color: var(--bz-ink);
    text-align: left;
    cursor: pointer;
    transition: transform 0.2s, border-color 0.2s, background 0.2s, box-shadow 0.2s;
}
.bz-chip:hover { transform: translateY(-2px); border-color: rgba(212, 175, 55, 0.45); }
.bz-chip.activa {
    border-color: var(--bz-accent);
    background: linear-gradient(135deg, var(--bz-accent-soft), rgba(255, 255, 255, 0.02));
    box-shadow: 0 8px 22px rgba(0, 0, 0, 0.25), inset 0 0 0 1px rgba(212, 175, 55, 0.25);
}
.bz-chip-emoji { font-size: 1.35rem; line-height: 1; transition: transform 0.25s; }
.bz-chip.activa .bz-chip-emoji { transform: scale(1.15); }
.bz-chip-txt { display: flex; flex-direction: column; gap: 0.18rem; min-width: 0; }
.bz-chip-txt strong { font-size: 0.86rem; font-weight: 700; }
.bz-chip-txt small { font-size: 0.74rem; line-height: 1.35; color: var(--bz-muted); }

/* ── Valoración + datos técnicos ──────────────────────────────────────── */
.bz-fila-extra {
    display: flex;
    flex-wrap: wrap;
    gap: 1rem 1.4rem;
    align-items: center;
    justify-content: space-between;
    margin-top: 1.5rem;
    padding: 0.9rem 1rem;
    border-radius: 14px;
    border: 1px dashed var(--bz-border);
    background: rgba(0, 0, 0, 0.18);
}
.bz-valoracion { display: flex; flex-direction: column; }
.bz-stars { display: flex; gap: 0.15rem; }
.bz-star {
    border: none; background: none; padding: 0 0.1rem;
    font-size: 1.55rem; line-height: 1;
    color: rgba(255, 255, 255, 0.16);
    cursor: pointer;
    transition: transform 0.15s, color 0.15s;
}
.bz-star:hover { transform: scale(1.18); }
.bz-star.on { color: var(--bz-accent); text-shadow: 0 0 12px rgba(212, 175, 55, 0.45); }
.bz-star-txt { min-height: 1em; margin-top: 0.2rem; font-size: 0.75rem; color: var(--bz-muted); }
.bz-check { display: flex; align-items: flex-start; gap: 0.55rem; max-width: 270px; cursor: pointer; font-size: 0.82rem; color: var(--bz-ink); }
.bz-check input { margin-top: 0.15rem; accent-color: var(--bz-accent); width: 16px; height: 16px; flex-shrink: 0; }
.bz-check small { display: block; color: var(--bz-muted); font-size: 0.72rem; line-height: 1.35; }

/* ── Pie ──────────────────────────────────────────────────────────────── */
.bz-foot { padding: 0.9rem 1.5rem 1.3rem; border-top: 1px solid var(--bz-border); }
.bz-foot[hidden] { display: none; }
.bz-error { margin: 0 0 0.7rem; font-size: 0.83rem; color: #fca5a5; display: none; text-align: left; }
.bz-error.visible { display: block; animation: bzPanel 0.2s ease both; }
.bz-foot-acciones, .bz-exito-acciones { display: flex; gap: 0.7rem; justify-content: flex-end; }
.bz-btn {
    padding: 0.78rem 1.4rem;
    border-radius: 12px;
    font: 700 0.9rem/1 'Inter', system-ui, sans-serif;
    cursor: pointer;
    transition: transform 0.2s, box-shadow 0.2s, opacity 0.2s, border-color 0.2s;
}
.bz-btn-sec { border: 1px solid var(--bz-border); background: rgba(255, 255, 255, 0.04); color: var(--bz-ink); }
.bz-btn-sec:hover { border-color: var(--bz-muted); }
.bz-btn-pri {
    border: none;
    color: #1a1408;
    background: linear-gradient(135deg, #f0d48a, var(--bz-accent) 55%, #a8842f);
    box-shadow: 0 10px 24px rgba(212, 175, 55, 0.25);
    min-width: 170px;
}
.bz-btn-pri:hover { transform: translateY(-2px); box-shadow: 0 14px 30px rgba(212, 175, 55, 0.35); }
.bz-btn-pri:disabled { opacity: 0.65; cursor: progress; transform: none; }
.bz-btn-pri.cargando { background-size: 200% 100%; animation: bzBrillo 1.1s linear infinite; }

/* ── Éxito ────────────────────────────────────────────────────────────── */
.bz-exito { text-align: center; padding: 1.6rem 0.5rem 1.6rem; animation: bzPanel 0.3s ease both; }
.bz-exito[hidden] { display: none; }
.bz-exito-icono {
    width: 74px; height: 74px; margin: 0 auto 1rem;
    display: grid; place-items: center;
    border-radius: 50%;
    font-size: 2.1rem; font-weight: 800;
    color: #1a1408;
    background: linear-gradient(135deg, #f0d48a, var(--bz-accent) 60%, #8a6c27);
    box-shadow: 0 0 0 10px var(--bz-accent-soft), 0 18px 40px rgba(212, 175, 55, 0.3);
    animation: bzPop 0.5s cubic-bezier(0.2, 1.4, 0.4, 1) both;
}
.bz-exito h3 { margin: 0 0 0.5rem; font-family: var(--font-heading, 'Outfit', sans-serif); font-size: 1.3rem; color: var(--bz-ink); }
.bz-exito p { margin: 0 auto 1.4rem; max-width: 420px; font-size: 0.92rem; line-height: 1.6; color: var(--bz-muted); }
.bz-exito-acciones { justify-content: center; }

/* ── Temas claros ─────────────────────────────────────────────────────── */
body.white-theme .buzon-overlay, body.clinico-theme .buzon-overlay { --bz-field: rgba(0, 0, 0, 0.035); }
body.white-theme .bz-tabs, body.clinico-theme .bz-tabs,
body.white-theme .bz-fila-extra, body.clinico-theme .bz-fila-extra { background: rgba(0, 0, 0, 0.04); }
body.white-theme .bz-star, body.clinico-theme .bz-star { color: rgba(0, 0, 0, 0.15); }

/* ── Móvil ────────────────────────────────────────────────────────────── */
@media (max-width: 640px) {
    .buzon-overlay { padding: 0; align-items: flex-end; }
    .buzon-card { width: 100%; max-height: 94vh; border-radius: 22px 22px 0 0; animation-name: bzSubir; }
    .bz-head { padding: 1.1rem 1.1rem 0.8rem; }
    .bz-head h2 { font-size: 1.12rem; }
    .bz-tabs { margin: 0 1.1rem; }
    .bz-tab { font-size: 0.8rem; }
    .bz-body { padding: 1rem 1.1rem 0.4rem; }
    .bz-chips { grid-template-columns: 1fr; }
    .bz-chip-txt small { display: none; }
    .bz-chip.activa .bz-chip-txt small { display: block; }
    .bz-foot { padding: 0.8rem 1.1rem calc(1rem + env(safe-area-inset-bottom)); }
    .bz-btn { flex: 1; }
    .bz-btn-pri { min-width: 0; }
}

@media (prefers-reduced-motion: reduce) {
    .buzon-overlay, .buzon-card, .bz-panel, .bz-exito-icono, .bz-tab-indicador { animation: none !important; transition: none !important; }
}

@keyframes bzFondo { from { opacity: 0; } to { opacity: 1; } }
@keyframes bzFondoSalir { to { opacity: 0; } }
@keyframes bzEntrada { from { opacity: 0; transform: translateY(18px) scale(0.97); } to { opacity: 1; transform: none; } }
@keyframes bzSalida { to { opacity: 0; transform: translateY(10px) scale(0.98); } }
@keyframes bzSubir { from { transform: translateY(100%); } to { transform: none; } }
@keyframes bzPanel { from { opacity: 0; transform: translateY(6px); } to { opacity: 1; transform: none; } }
@keyframes bzPop { from { transform: scale(0.4); opacity: 0; } to { transform: scale(1); opacity: 1; } }
@keyframes bzShake { 0%, 100% { transform: translateX(0); } 25% { transform: translateX(-5px); } 75% { transform: translateX(5px); } }
@keyframes bzBrillo { from { background-position: 0 0; } to { background-position: -200% 0; } }